Last updated: 1 August 2026
These terms and conditions govern the use of Easy Laundry's laundry pickup and delivery service and website, www.easylaundry.co.nz. By placing an order with us, you agree to be bound by these terms. Easy Laundry is a laundry service operating in Auckland, New Zealand. Our services are provided in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand laws.
Easy Laundry provides door-to-door pickup and delivery of laundry across more than 110 Auckland suburbs within a 25-kilometre radius of the CBD. Our services include Wash & Dry, Bedding cleaning, and Blanket & Duvet cleaning. We do not offer dry cleaning or ironing services.
All prices are quoted in New Zealand dollars (NZD) and include GST at the current rate of 15%. A minimum order value of $45 applies. Delivery is free on orders over $55; otherwise a flat $10 delivery fee applies. Same-day delivery incurs an additional $15 surcharge.
You must provide an accurate pickup address within our Auckland service area. Our system automatically checks whether your address falls within our 25km radius at the time of booking. We reserve the right to refuse or cancel orders for addresses outside our service area. Hotel guests must provide their hotel name and room number and leave laundry at reception for collection.
When using our service, you agree to:
You may cancel or reschedule your order free of charge up to 12 hours before your scheduled pickup time. Cancellations made within 12 hours of pickup may incur a fee. If we have already collected your laundry, refunds are assessed on a case-by-case basis.
We reserve the right to reschedule pickups due to circumstances beyond our control, including severe weather, vehicle breakdown, or traffic disruption. In such cases, we will contact you to arrange an alternative time.
We take great care of your laundry, but we acknowledge that accidents can occasionally happen. Under the Consumer Guarantees Act 1993, we will take reasonable steps to remedy any loss or damage caused by our service. Please report any issues within 48 hours of delivery. Our liability is limited to the replacement value of the item or the cost of the service provided, whichever is lower. We are not liable for items left in pockets, pre-existing damage, or items not declared as requiring special care.
We stand behind the quality of our work. If you are not satisfied with your laundry, please contact us within 48 hours and we will rewash the affected items free of charge or offer a refund at our discretion. This guarantee does not cover damage caused by pre-existing fabric wear or items that were not suitable for standard washing.
For weekly subscription plans, billing is processed automatically through Stripe until you pause or cancel. You can pause or cancel your subscription at any time from your account dashboard. Pauses take effect from your next billing cycle. No refunds are provided for partial billing periods, but service continues until the end of the paid period.
You agree to use our website lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to our systems. We reserve the right to refuse service to anyone who breaches these terms or engages in fraudulent or abusive behaviour.
We may update these terms and conditions from time to time. The most current version will always be available on this page, and the "last updated" date will reflect the most recent change. Continued use of our service after any changes constitutes acceptance of the updated terms.
These terms are governed by the laws of New Zealand. Any disputes arising from our service will be resolved in accordance with New Zealand law and subject to the jurisdiction of New Zealand courts.
If you have any questions about these terms and conditions, please contact us at customercare.easylaundry@gmail.com or call 021 087 85374. We are based in Auckland, New Zealand.